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Jim719's avatar
Jim719
New member | Level 2
2 years ago

Can't upgrade

we can not upgrade and can not access all our files to work

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Jim719 wrote:

    we can not upgrade and can not access all our files to work


    You need to provide more information before anyone will know how best to help you. WHY can't you upgrade? Are you getting an error message? Are you trying to upgrade on the Dropbox website or through a mobile app? And why can't you access your files? Again, are you getting an error? Typically, not being able to upgrade wouldn't affect your ability to access the files already in your account.

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