One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
joeldinbud
6 months agoExplorer | Level 3
Change billing info on a plan purchased from Google Play.
I have a Dropbox Plus subscription that I need to update billing information on. The subscription was purchased through Google Play. I no longer have access to the email address tht was used to purchase the subscription. How can I update billing information for this subscription?
- Mark
Super User II
For Google Play subscriptions, the only way to update is via the Google Play store. There is no way, at all, to update subscriptions bought on app stores via Dropbox's website (same as all other services using Play subscriptions).
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!