Forum Discussion

markaharbison's avatar
markaharbison
Explorer | Level 3
2 years ago

Change billing information

I have received a final notice that my deceased husband's account will be downgraded because of billing inability. But, try as I have, I cannot get into the "change billing" function to add a new credit card. Please help as the downgrade will happen  very soon. Thank you.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey markaharbison,  sorry for your loss

     

    Since you have access to his account, could you check the current plan of the account? 

     

    Let me know what you find and we'll take it from there. 

    • markaharbison's avatar
      markaharbison
      Explorer | Level 3

      Walter: My deceased husband upgraded to Dropbox Plus sometime ago. I don't know when as I haven't used Dropbox. In trying to change his settings for Dropbox Plus, I may have inadvertently set up a new account. That was not my intention. The instructions for changing billing say to go to his account, then settings, then billing but I don't see the billing tab. Thank you for your help. Lisa, the wife. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Are you positive you're logged into your husband's account? When you navigate to the plan tab what do you see there, Lisa? 

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