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markaharbison's avatar
markaharbison
Explorer | Level 3
2 years ago

Change billing information

I have received a final notice that my deceased husband's account will be downgraded because of billing inability. But, try as I have, I cannot get into the "change billing" function to add a new cre...
Account Settings
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey markaharbison,  sorry for your loss. 

 

Since you have access to his account, could you check the current plan of the account? 

 

Let me know what you find and we'll take it from there. 

  • markaharbison's avatar
    markaharbison
    Explorer | Level 3
    2 years ago

    Walter: My deceased husband upgraded to Dropbox Plus sometime ago. I don't know when as I haven't used Dropbox. In trying to change his settings for Dropbox Plus, I may have inadvertently set up a new account. That was not my intention. The instructions for changing billing say to go to his account, then settings, then billing but I don't see the billing tab. Thank you for your help. Lisa, the wife. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Are you positive you're logged into your husband's account? When you navigate to the plan tab what do you see there, Lisa? 

      • markaharbison's avatar
        markaharbison
        Explorer | Level 3
        2 years ago

        Walter: When I go to the Dropbox page, I see MH, which is Mark's initials. When I go to settings, I see Basic Plan. However, it used to be Dropbox Plus and the notice of downgrade refers to downgrading down to 2mg. As I said in an earlier message, I may have inadvertently created a new account for Mark when I was trying to sort things out? Here is the  notice below from Dropbox. Thanks, Lisa

         

         β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ  β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ  β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ  β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ  β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ  β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ  β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ  β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ  β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ  β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ  β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ  β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ  β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ  β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ  β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ β€Œ 

        Last chance before you're downgraded!

        MARK, we tried multiple attempts to renew your Dropbox plan, but couldn't process your payment. Your account will downgrade on October 15, 2023 if you do not update your billing info.

        If your usage is over 2 GB, Dropbox will stop syncing and you won't be able to add any new files or photos to your Dropbox.

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