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Forum Discussion
Grefsheim05
8 months agoNew member | Level 2
Charge to my acct and have not been charged for drop box for years.
I was recently charge 11.99 for dropbox from my checking acct. I thought I accidently subscribed to something as I was getting things ready for my sons graduation. I've logged into drop box on all the devices that I may have used to pull pictures and attempt to play old CD ROM and nothing is popping up. How do I figure out what this charge is for and cancel it before the next billing cycle?
- Walter
Dropbox Staff
Hey there Grefsheim05 - sorry to hear about this.
Have you tried using our self-served look-up tool to identify the email address that's associated with the charge?
If not, could you give it a go and let me know if it helps at all?
Otherwise, you can submit a ticket to our support team through this form. Just make sure to use an incognito window without signing into any Dropbox account.
I hope this helps and please keep us posted!
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