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JRB1968's avatar
JRB1968
Explorer | Level 4
3 years ago

Charged for 30 day free trial

I canceled (within a day) my order 30 day free trial and was charged for it.

I made the purchase and cancelation through the Google play store. The help suggestion to go through Google play doesn't work - since I've already canceled. It only gives me the option to resubscribe, not ask for a refund.

Any help is greatly appreciated. Can customer support email me (so I don't have to keep coming back here). Thanks!

Billing
cancellations
Payments
Refunds

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      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi from me as well, JRB1968! 

         

        If you haven’t done so already, can you please open a support ticket via this page, and send me your ticket number? This way, I can assign your case to a support agent.

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