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arjohn13's avatar
arjohn13
New member | Level 2
2 years ago

Charged for a Yearly, but have a Free Account

Can someone help?

 

I was charged after canceling the service via Paypal. I have a free account.

 

Can I speak with someone on the phone?

 

Since I have a free account, I don't have the call-back option. Although, they just charged me.

 

Thoughts?

 

AJ

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    arjohn13 wrote:

    I was charged after canceling the service via Paypal. I have a free account.


    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     


    Can I speak with someone on the phone?

    Phone support is only available for Business accounts.