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KaiRio's avatar
KaiRio
New member | Level 2
12 months ago

Charged for an account I can't access. How can I stop the charges?

I have been charged for a dropbox account for over a year now, that I cannot access and have no idea the email address associated with the account. I tried having my bank deny the charge. I tried researching the issue, talking with chatbots, and have no idea how to stop being charged for this account.

Account Access
cancellations
Payments
  • Helen DBX's avatar
    Helen DBX
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago
    Hello KaiRio 
     
    Helen from Dropbox here.  Thanks for reaching out about your payment issue.
     
    This might require some account-specific info, that would be wise not to share publicly. 
     
    I’m going to send you an email, in order for us to have a closer look into this.
     
    I appreciate your cooperation and look forward to assisting you on email. 
     
     
    Best regards, 
    Helen 
    The Dropbox Team

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