Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

bijuthomas 's avatar
bijuthomas
New member | Level 1
2 years ago

Credit Card got billed Nov. 2024 for a Dropbox team account deleted/disbanded in Oct. 2024

Hi I had a dropbox member account associated with team account until last month, October 2024.  I received a notification (screenshot below) in late September informing that the team has been loc...
billing
Plans
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @bijuthomas, let's jump right into this! 

Is it possible that this charge was linked on a different Dropbox account, and not the Team you used to be part of? 

Have you or your colleague used our self-serve look up tool in order to see if you can locate the email address behind this charge? 

Keep me posted, and we'll take it from there! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!