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CC0109's avatar
CC0109
New member | Level 2
2 years ago

Delete an account I no longer have access to

I had an account under my former work email but I no longer have access to it. It's been over a year but the account is still active and my credit card still get charged every month. I've contact the customer support but never got a response. What should I do ? 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    CC0109 wrote:

    I've contact the customer support but never got a response.


    How did you contact them? If you haven't yet, you need to open a ticket.

     

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    If you've already done this, reply here with your ticket number.

    • CC0109's avatar
      CC0109
      New member | Level 2

      Thank you for the reply. I have submit a form (same way as your instruction) but never get a ticket number. If the number was sent via email. I won't get it because I was asked to enter the email address associated with the account, which I no longer have access to...

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi CC0109, when you submit a ticket, you generally need to enter an email address you have access to in order to receive a reply from the support team.

         

        As you entered the inaccessible email, please could you resubmit your ticket under your current email so that the team can assist further.

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