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mlkaetz's avatar
mlkaetz
New member | Level 1
4 months ago

Deleting my Business trial. How to know if it was successful?

I started a free trial for Dropbox business, and realized I had started the wrong account. I have tried to delete it so that I am not charged the large fee, but am unsure if I have been successful. I...
cancellations
Create or delete account
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey mlkaetz, let's jump right into this!

The fact that you see "Basic" as your subscription is a good sign. It means the account has been downgraded.

However, you mentioned that you keep receiving emails about the Business trial, right? Do you receive these emails in the same email address as shown in your account's settings online?

Let me know more, and we'll take it from there!

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