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Forum Discussion
melissacampoi
2 years agoNew member | Level 2
Didn't receive an e-mail from Dropbox confirming the cancellation of my free trial
I canceled my free trial period 6 days before the ending and didn't receive the confirmation email despite my account now showing that my plan became the basic plan. It's been 2 days, I already searched in my e-mail spams. Now I'm afraid of being charged because the Help Center says that when someone cancels the free trial, they receive an e-mail from Dropbox confirming it.
- Jay
Dropbox Staff
Hi melissacampoi, thanks for bringing this to our attention.
Could you confirm the account as it appears on this page?
Do you see any information on the payments page?
This will help me to assist further!
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