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melissacampoi's avatar
melissacampoi
New member | Level 2
2 years ago

Didn't receive an e-mail from Dropbox confirming the cancellation of my free trial

I canceled my free trial period 6 days before the ending and didn't receive the confirmation email despite my account now showing that my plan became the basic plan. It's been 2 days, I already searc...
cancellations
Plans
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi melissacampoi, thanks for bringing this to our attention.

 

Could you confirm the account as it appears on this page?

 

Do you see any information on the payments page?

 

This will help me to assist further!

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