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pissed off 's avatar
pissed off
New member | Level 2
2 years ago

direct debit taken twice on annual renewal

direct debit taken twice on annual renewal, how do I contact dropbox to fix this

 

cancellations
Payments

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey peanut office - sorry to hear about this.

     

    In this case, you can reach out directly to our support team through this form.

     

    Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information.

     

    Once you get a ticket from our system, feel free to share its ID with us here so that we can look it up in our system as well if needed. 

     

    I hope this helps!

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