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Forum Discussion

theconstantgardener's avatar
theconstantgardener
New member | Level 2
2 years ago

do I have two accounts?

I am paying £9.96 a month for Dropbox, but when I log in I see no billing information. Nor can I see any of my files

 

Payments
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there theconstantgardener, sorry to hear you're having issues with this.

     

    Can you clarify what plan you're on at the moment as shown in your plan tab?

     

    Do you happen to have another email address that you used for Dropbox in the past perhaps?

     

    Also, where did you upgrade in the first place? Was it through the website directly or via the app store on a mobile device? 

     

    Let us know what you find and we'll take it from there.

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