Forum Discussion

Eboth's avatar
Eboth
New member | Level 2
2 years ago

Downgraded from Basic Extra due to a chargeback, but I can't find a way to resubscribe

I had a Basic Extra subscription paid for by SEPA direct debit. Dropbox now downgraded me to Basic because of an alleged chargeback. However, no chargeback is visible in my bank statement (but also n...
billing
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upgrades
Eboth's avatar
Eboth
New member | Level 2
2 years ago

Thanks for the suggestion! The link forwards me to https://www.dropbox.com/plans with a banner on top saying more or less "This subscription is not available to you."

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Eboth's avatar
    Eboth
    New member | Level 2
    2 years ago

    Sure, I'd be happy to be contacted about this. Thanks!

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks, I've sent you an email to continue this from there on.

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