You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Eboth's avatar
Eboth
New member | Level 2
2 years ago

Downgraded from Basic Extra due to a chargeback, but I can't find a way to resubscribe

I had a Basic Extra subscription paid for by SEPA direct debit. Dropbox now downgraded me to Basic because of an alleged chargeback. However, no chargeback is visible in my bank statement (but also n...
Billing
Payments
Plans
upgrades
Eboth's avatar
Eboth
New member | Level 2

Thanks for the suggestion! The link forwards me to https://www.dropbox.com/plans with a banner on top saying more or less "This subscription is not available to you."

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Eboth's avatar
    Eboth
    New member | Level 2
    2 years ago

    Sure, I'd be happy to be contacted about this. Thanks!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks, I've sent you an email to continue this from there on.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!