Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.
Forum Discussion
Dropbox account mismatch with Apple-ID after my husband died
Dear Dropbox Community,
after my husband died - who had Dropbox purchased via a family subscription - I changed the payment method in my dropbox (now I know, that this wasn´t a good idea) to a different bank account - in my defense I didn´t know that the actual payment went via the Apple-ID.
Now Dropbox is complaining that there are no payments, while at the same time the Apple-ID subscription is still running. The Account has the same username of course and obviously the Dropbox System got confused and downgraded (!) by subscription to Basic with 2GB. I have a solid 133 GB of data in that dropbox account but can´t get to it, allthough I am actually paying (via the Apple-ID) - it´s just that Dropbox thinks I don´t (obviously).
Any idea how I can resolve that conflict ? As a "basic" user (which I am not) I have no direct support line, nor can I contact the dropbox team directly ...
Any ideas are appreciated.
br
AN
- Rich
Super User II
Alina-Nicole wrote:
As a "basic" user (which I am not) I have no direct support line, nor can I contact the dropbox team directly ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
