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Forum Discussion

gandalf76's avatar
gandalf76
Helpful | Level 6
3 years ago

Dropbox business advanced unlimited space activation

I activated the business advanced trial, but unfortunately the space is limited to 3Tb.
I really need to upload more files, so I entered my billing information and my paypal account. Unfortunately the trial continues to be active and I don't have unlimited space available.
How can I do? Thank you

Plans
Storage space

14 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Space is given when you hit 75% of your quota or if you contact Support. 

     

    There isnt ever a time that your plan will say 'unlimited' it will just increase in quota size. 

  • gandalf76's avatar
    gandalf76
    Helpful | Level 6
    3 years ago

    but then every time I reach 75% of the available space, do I have to request it from assistance or is it given to me automatically?
    I'm currently at 90% and always have 3Tb...not increasing

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    It should happen automatically, but support isnt open on a weekend so if you've hit it then it should happen Monday

  • gandalf76's avatar
    gandalf76
    Helpful | Level 6
    3 years ago

    my assistance replied today inviting me to upgrade to the paid version at a broken link dropbox.com/renew
    I'm starting to doubt the seriousness of this service

  • ggtello's avatar
    ggtello
    Helpful | Level 6
    3 years ago

    the same here, upgraded to Business & immediatly received 50TB and more but always by support ticket

  • gandalf76's avatar
    gandalf76
    Helpful | Level 6
    3 years ago

    i need more 400tb ... i hope find a solution here with dropbox...

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey gandalf76, with a Dropbox Advanced trial, you can only get 1 TB per license, so with 3 licenses, you get 3 TB.

     

    If you need additional space, you'll need to upgrade to the paid subscription.

  • gandalf76's avatar
    gandalf76
    Helpful | Level 6
    3 years ago

    I switched to the paid version excluding the trial.
    Unfortunately it was not clear how to make this transition. Also, the link sent to me by support was incorrect.
    The correct upgrade link is www.dropbox.com/team/renew

    now i only have 13tb. i hope we can get to 400tb
    Thank you

  • Akshat_'s avatar
    Akshat_
    New member | Level 2
    3 years ago
    I have purchased business plan
    And in my profile i see that 2% of space is used from 4TB space and business plan is for unlimited space so, do we get unlimited space?

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