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Forum Discussion

sankpal476's avatar
sankpal476
New member | Level 2
2 years ago

Dropbox debited $71.88 without any notice, Please refund

Dropbox debited $71.88 without any notice. Also, I haven't logged in to Dropbox since 5 years and haven't selected any plans, so how can Dropbox debit money from my account? Please refund my payment....
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Dropbox does give notice - it sends multiple emails prior to billing you. 

Dropbox can only debit an account if you gave it your card details - it cannot just randomly guess them. If you hadnt logged in within 5 years your account would have been deleted - they delete after 12 months. 

 

To resolve the only way to do so is contact support at www.dropbox.com/support

  • sankpal476's avatar
    sankpal476
    New member | Level 2
    2 years ago

    No, I haven't received any emails regarding billing. And they didn't deleted my account don't know why

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      sankpal476, did you also check the spam folder of your email address? 

       

      Did you receive those charges directly from Dropbox, or iTunes/Google Play? You can check your bank statement to see that, as well.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Sorry to hear about that, terijolc.

       

      Have you reached out to our support team about this?

       

      If not, try opening a private browsing window and going to this page, from which you can submit a help request to our team and get assisted directly.

      • terijolc's avatar
        terijolc
        Helpful | Level 5
        2 years ago
        IDK what all I’ve tried because everything is an endless loop of try this, do this, go here, click this, but never gets me anywhere. At this point I’m reporting this as fraud to the BBB, NCDF, FTC and Huntington Bank. I’m done playing their games.
  • terijolc's avatar
    terijolc
    Helpful | Level 5
    2 years ago
    Bill! I never got notice that a charge would be applied and also, I haven’t logged on in 3 years and still got charged!

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