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Forum Discussion

sankpal476's avatar
sankpal476
New member | Level 2
2 years ago

Dropbox debited $71.88 without any notice, Please refund

Dropbox debited $71.88 without any notice. Also, I haven't logged in to Dropbox since 5 years and haven't selected any plans, so how can Dropbox debit money from my account? Please refund my payment....
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Dropbox does give notice - it sends multiple emails prior to billing you. 

Dropbox can only debit an account if you gave it your card details - it cannot just randomly guess them. If you hadnt logged in within 5 years your account would have been deleted - they delete after 12 months. 

 

To resolve the only way to do so is contact support at www.dropbox.com/support

terijolc's avatar
terijolc
Helpful | Level 5
2 years ago
Bill! I never got notice that a charge would be applied and also, I haven’t logged on in 3 years and still got charged!

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