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Dropbox doesnt recognize my payment with my apple id
I have 2 apple ids in my iphone and one is the one the one i used to open dropbox long time ago, and last month i payed a yearly renewal with my other apple id and it went through, but now days later dropbox doesnt recognize the payment and my account has been demoted to basic.
What can I do to a) recognize my previous yearly renewal or b) dropbox return me my money and pay through my other apple id.
thanks!
8 Replies
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- Walter
Dropbox Staff
Hi micktrader, sorry to hear you're having issues with this.
Could you try to restore your purchase from the Dropbox app on your Apple device?
In order to do so, please follow the below steps:
1. In your Dropbox app, tap Account (or Personal if you have paired accounts).
2. Tap on the gear icon at the top of your screen to access your settings.
3. Tap on "Restore purchases".If you can't see "Restore purchase" this means that your app isn't up to date and you will need to update your Dropbox app from the App Store on your device and try again.
Let me know how it goes!
Hi I updated the app in my Iphone and went to the gear button and then below until the link to restore purchase and this is what it tells me (please find attached).
- Jay
Hi micktrader, could you ensure that you're signed into the correct Apple ID when trying to restore the purchases?
Do you see any payment history on this page when signed into that account?
