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micktrader's avatar
micktrader
Explorer | Level 3
4 years ago

Dropbox doesnt recognize my payment with my apple id

  I have 2 apple ids in my iphone and one is the one the one i used to open dropbox long time ago, and last month i payed a yearly renewal with my other apple id and it went through, but now days l...
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micktrader's avatar
micktrader
Explorer | Level 3
4 years ago

The thing is I have 2 ids in my iphone, i paid the dropbox renewal with a dif ID that from my dropbox Id, from some reason it got acccepted, but few days ago, dropbox told me I need to update my payment like not recognizing my former payment, so I want either to reinstate it or return the funds and Il pay from the original dropbox ID.

 

Dropbox ID

micktrader_0-1651169726833.png

 

APPLE ID FROM WHICH I PAY DROPBOX

[Removed as per Community Guidelines]

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible. 

 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

  • Uradox's avatar
    Uradox
    Explorer | Level 4
    3 years ago

    I have the exact same issue. It's not possible to contact support about it because it thinks my account is only Basic despite the full year subscription starting on the second apple account last month.

     

    So, in a nutshell - completely stuck.

      • Uradox's avatar
        Uradox
        Explorer | Level 4
        3 years ago
        It didn’t initially but I worked out how to resolve it.
        It doesn’t like it when the app is downloaded with an apple account that’s not responsible for the subscription payment.
        In my case I’ve had the app installed since forever.
        Solution was to delete the app and download from the second apple account.

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