Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

micktrader's avatar
micktrader
Explorer | Level 3
4 years ago

Dropbox doesnt recognize my payment with my apple id

  I have 2 apple ids in my iphone and one is the one the one i used to open dropbox long time ago, and last month i payed a yearly renewal with my other apple id and it went through, but now days l...
Account Settings
Dropbox Basic
Payments
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible. 

 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Uradox's avatar
Uradox
Explorer | Level 4
3 years ago

I have the exact same issue. It's not possible to contact support about it because it thinks my account is only Basic despite the full year subscription starting on the second apple account last month.

 

So, in a nutshell - completely stuck.

    • Uradox's avatar
      Uradox
      Explorer | Level 4
      3 years ago
      It didn’t initially but I worked out how to resolve it.
      It doesn’t like it when the app is downloaded with an apple account that’s not responsible for the subscription payment.
      In my case I’ve had the app installed since forever.
      Solution was to delete the app and download from the second apple account.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!