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Keylargonancy's avatar
Keylargonancy
New member | Level 2
2 years ago

Dropbox failed to update my account

I paid to upgrade my account on 11/26. Dropbox hasn’t updated my account status. I have the PayPal receipt for proof. I can’t get Dropbox attention to upgrade my account. Any suggestions?
Billing
Plans
upgrades

2 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Keylargonancy, sorry to hear about this.

     

    To get in touch with our support team directly, I would suggest opening a private browsing/incognito window and going to this page.

     

    From there, you can insert your info and submit a help request.

     

    Once you do so, please send us the ticket number for the communication as well, so we can look it up in our system.

     

    Thanks!

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    2 years ago
    Sorry to hear that, did you contact the dropbox support team?

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