Forum Discussion

Andrew_Phoa's avatar
Andrew_Phoa
New member | Level 2
2 years ago

Dropbox Free Trial Cancellation

Hi, I am unsure if the cancellation was done as I did not receive an email regarding it. Furthermore, I have already deleted my account so I am unable to verify. Would I still be charged?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Andrew_Phoa, thanks for reaching out to the Dropbox Community.

     

    Let's try to see what we can find out about this.

     

    How did you start this trial? Was it directly through the Dropbox website or from the Dropbox app on your phone (through iTunes/Google Play)?

     

    If it's from your phone, can you follow these steps, to make sure it's cancelled?

     

    Let me know how it goes.

    • Andrew_Phoa's avatar
      Andrew_Phoa
      New member | Level 2

      Hi Hannah, 

      Thanks for the reply.  The free trial was used via website on a PC. The cancellation email was also not found in my spam.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hey Andrew_Phoa, sorry for jumping in. 

         

        If you deleted your Dropbox account, I don’t believe you’d be charged after that point. 

         

        However, you can always reach back to us here, in case you receive any type of Dropbox charges in the near future, and we'll have a look for you.

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