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Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
5 years ago

Dropbox India - Renewal Failed

Hello from India!

Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I don't see Dropbox on any banks platform of approved providers and therefore unable to renew my company's account.

I've tried with multiple cards and received this error message:

Payment Failed!
For Dropbox
On Bank Credit Card.
Reason: Non-compliant Recurring or Standing Instruction registered with Merchant. Use alternate source to pay the bill.
For details, contact your merchant.

Please help!
Thanks.

Account Settings
Payments
Plans
upgrades

100 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Springproind, is it OK if we log a ticket for you instead, in order to investigate this more closely?

     

    rajkamdar, can you please send over a few more details on your issue, as well?

     

    What’s your current plan? Are you trying to upgrade your Dropbox account and you encounter an error, or is your existing plan unable to renew?

  • rajkamdar's avatar
    rajkamdar
    Explorer | Level 3
    3 years ago
    Want to upgrade to family plan but not able to pay coz shows payment failed
    Indian credit card
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info here, rajkamdar.

     

    Can we send you an email, so we can look into this more closely?

  • tarunpande's avatar
    tarunpande
    Explorer | Level 3
    3 years ago

    Megan,

     

    We are still facing an issue with our payment using an Indian credit card on Dropbox. We faced the same issue last year as well. Then, the annual payment went through, but when I am adding licenses, its showing an error:

     

    "There was an error completing payment. Please update your payment information, or change to another type of payment and try again."

     

    Can you please look into? The support on chat is very generic - clear cookies, cache, etc, etc. Not helping.

     

    Thanks1

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi tarunpande, I hope you don’t mind if I jump in, too. 

     

    I checked our system for you, and I was able to locate your recent ticket with our support team. 

     

    In order to further help you with this, I’d suggest replying back to them in the same email thread. I’ve also left them an internal note, so that they know you’ve reached out to us.

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