Dropbox is charging me for a monthly plan every day after I cancelled it

Hey adn, thanks for reaching out to us.

Do you mean that you're getting a new/different Dropbox charge on your payment method every single day?

That sounds very strange; are those credit card charges or through iTunes/Google Play?

Keep me posted.

I am getting a charge every single day for $18.07CAD. Not through any store, just through my card on the website

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adn wrote:

I am getting a charge every single day for $18.07CAD. Not through any store, just through my card on the website

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Run a few of the charges through the credit card charge lookup tool. Do you recognize the account(s) for the charges? Are they all the same account, and does it list the email address that's associated with your account?

They are all the same code on my statement and only come up as one on that charge lookup tool.

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adn wrote:

They are all the same code on my statement ...

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And your bank has verified that they're actually separate charges? If so, reach out to Dropbox Support directly. Visit the Support page and you'll see an option for Billing issues.

• https://www.dropbox.com/support/billing-issues

my bank has marked it as fraud, but I am still out a bunch of refunds from dropbox where do I get in contact?

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adn wrote:

... I am still out a bunch of refunds from dropbox where do I get in contact?

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By following the link I posted above.

I do not have access to support without a paid plan and the article provides no useful information

Hey adn!

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

Hey Megan 

Was waiting for my card statement to come through and I've submitted a new ticket. ID #24527855. This looks like some system glitch to me.

Thanks for your help!