Dropbox Plus account suspended after cancelling the 30 days free trial for Business account

Hey smelissa79 - sorry to hear about this.

Can you please send us a screenshot of the exact error you're getting when trying to log into the account?

Thanks!

Hi Walter,

I've also open a ticket with the Dropbox support because it's quite urgent.

In attach the login error screenshot.

In a nutshell, I’m a happy owner of a Dropbox Plus account (or Pro as it was called in the past, username = [removed]*, fully payed once per year until August 2024 when I’ll have the usual year renewal) for about 9 years, giving me 2TB of disk space, without any issue so far.

Today – my bad – I’ve decided to try the 30 days free trial upgrade to the Business Dropbox account … after the upgrade, I’ve realized it was something too much for what I needed (I don’t have a proper “team” of people), so I’ve choosen – maybe too quickly – to cancel the trial by pressing that button.

In the meantime, I’ve received an email from Paypal with a reimburse from Dropbox (I imagine due to the not used period of my Dropbox Plus account until August 2024, considering I’ve choosen the Business free trial).

So I’ve tried to login to my Dropbox account but I’ve got the suspended message with no possibility to access to account !

As you can imagine, I’ve plenty of data (mainly videos) on your servers set as “online only mode” and also important documents, so I need to restore my Dropbox Plus account at the earliest.

I hope it helps, please let me know !

*[personal information removed per the Community's Guidelines]

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smelissa79 wrote:

I've also open a ticket with the Dropbox support because it's quite urgent.

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Reply back here with your ticket number, please. Also, I've edited your post and screenshot to remove your email address.

Sure,

it's here:

Ticket #23899042: TEAMS: Account sospeso

Thanks for the screenshot and the ticket number as well smelissa79 

I've found it in our system and passed your comments on to the expert who's looking into your case.

They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

Hi Walter, 
I was hoping you can help me as well, as its very urgent. 😭 I literally had the exact same experience as smelissa79 and can't login to my dropbox account after cancelling my free teams trial and am freaking out 😭 I just wanted more storage and accidentally upgraded to teams but my account is just for my personal freelance use (no team) 

the account is under [removed per Community Guidelines] and I sent a support ticket : https://www.dropbox.com/support/ticket/24068746 

I'm sending this through another dropbox account because I can't access the one above 😞 

the only difference with mine was I didnt purchase the plan yet, it was a free trial

Sorry to hear you’re having the same issue, helloshannonbaek. 

I had a look at the ticket you provided and I can see your case has been assigned to our specialized team. They’ll check your account and get back to you with the next steps to follow.