Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

smelissa79's avatar
smelissa79
Explorer | Level 4
2 years ago

Dropbox Plus account suspended after cancelling the 30 days free trial for Business account

Hi, I'm struggling with a problem about my Dropbox account suspended.   I've been using a Dropbox Plus account for many years, today I've decided to try a free trial upgrade to Business account...
cancellations
downgrade
dropbox business
Dropbox Plus
Plans
helloshannonbaek's avatar
helloshannonbaek
New member | Level 2
2 years ago

Hi Walter, 
I was hoping you can help me as well, as its very urgent. 😭 I literally had the exact same experience as smelissa79 and can't login to my dropbox account after cancelling my free teams trial and am freaking out 😭 I just wanted more storage and accidentally upgraded to teams but my account is just for my personal freelance use (no team) 

the account is under [removed per Community Guidelines] and I sent a support ticket : https://www.dropbox.com/support/ticket/24068746 

I'm sending this through another dropbox account because I can't access the one above 😞 

the only difference with mine was I didnt purchase the plan yet, it was a free trial

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear you’re having the same issue, helloshannonbaek. 

 

I had a look at the ticket you provided and I can see your case has been assigned to our specialized team. They’ll check your account and get back to you with the next steps to follow.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!