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Ozgurc75's avatar
Ozgurc75
Explorer | Level 3
7 years ago
Solved

Dropbox still charges fee after cancellation,

I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can not see the explanation because the link related with payments do not operate. I wrote an email to dropbox support today but a useless AI mail delivered. It offers a reactivation and then closing etc. Hope this will be solved without any more waste of time. 

cancellations
  • Daphne's avatar
    Daphne
    7 years ago
    Hey there Ozgurc75,
     
    Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.
     
    Looking forward to hearing back from you there - Cheers!

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Hi there jamesfairbairn, thanks for checking in with us. 

    Generally, you can access your billing information and find receipts/invoices from your Billing tab online. 

    As for your past trial, it sounds like you may be part of a free team now, which you can disband. 

    That way, you'll be back to having an individual account and you can upgrade it at any point in time.

    However, since you mention that you have an unidentified charge, I'd recommend reaching out to our Support team. You can do so from this link, using an incognito window (without being signed in). 

    Once you submit your request, let me know the ticket ID (eg. #1234567) so that I can look into it for you. 

    Give me a shout with any updates, thanks!

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