Dropbox still charges fee after cancellation,

I had a second account that i cancelled before the free trial was over and my credit card has been charged for it. How do i get a refund for the charge? Thanks

Hi AndrewP, I hope you're well today!

Since you mentioned that you started a free trial, was this possible done through the Dropbox app on your mobile device?

If so, please check out this article here with the steps on how to cancel and look into a refund for this charge.

Otherwise, we would need to look into this with you via our Support channel due to the nature of the info we'd need to discuss with you.

While signed into the account you had the trial with, please visit this page and fill in the relevant details under "Submit a Help Request".

Let me know if you have any questions!

Hi!

I can't sign in with the account that i had the free trial with because i deleted it when i cancelled the free trial.

Thanks for getting back to me here AndrewP!

In that case, via an incognito window please visit this page and fill in the "Submit a Help Request" form under there.

You can enter "Not sure" for the first option and then please make sure to enter an email address that you can access and receive emails to, and then fill in the rest with the requested details.

Feel free to let me know the ticket number you receive (eg. #1234567) and I can follow up with you there.

Thanks!

i have cancelled drop box and it continues to chage me 

i want a refund 

[removed as per the Community's Guidelines] kelly 

please and thank you 

Hey kelcor; I'm sorry for the late reply.

If you're still having issues with this, I'd suggest contacting our support team through an incognito window without signing into any account. 

When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

I hope this gets resolved for you soon, Kelly. 

I was also charged after cancelling my free trial! I am certain I canceled it, and I am very disappointed to see a charge on my account as of today. How can I get a refund?

Hi camillerb, thanks for joining the Community!

I'm sorry to hear about this situation. According to our system, I can see you were able to contact the support team directly regarding this matter, and they were able to resolve it for you.

If you require any further assistance, please let us know!