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Forum Discussion
C22HA
11 months agoNew member | Level 2
Dropbox Subscription Frustration
Hi all, I have a Dropbox Plus Subscription, however the app and online is saying my account is only Basic and will not allow access to my files. I have searched the support website all morning, but cannot find access to Chatbot and obviously are not able to access the Plus support options I am paying for given they have my account set as Basic. Any ideas on how to get this fixed, other than heading onto socials and making a scene?! I have even tried clicking on the link they have in red to ‘upgrade from basic to plus’ as the size of my files is way over what a Basic account allows, but can’t as it shows up as ‘You are already subscribed to this’. This is really testing my patience - as is the ‘support centre’ options taking me in circles with no actual support - so all insight and suggestions are greatly appreciated!! TIA.
- Walter
Dropbox Staff
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