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Forum Discussion
Lotus 792927
2 years agoExplorer | Level 4
Dropbox subscription gone, even when apple still says that my subscription is active
Fix this asap!!
On my iPhone subscription in App Store active
But I don’t have any features from Dropbox plus on my account
On my iPhone subscription in App Store active
But I don’t have any features from Dropbox plus on my account
- Jay
Dropbox Staff
Hi Lotus 792927, thanks for bringing this to our attention.
Could you try these steps to restore your purchases on to your account?
This will help me to assist further!
- Lotus 792927Explorer | Level 4This didn’t helped me, I got error 409, NSURLErrorDomain
- Jay
Dropbox Staff
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
- Lotus 792927Explorer | Level 4Subscription active on App Store , not workin in Dropbox , both on my iphone and desktop, can’t restore purchases error 409
- Lotus 792927Explorer | Level 4
- Lotus 792927Explorer | Level 4
dropbox plus not working, even tho its active in my app store, need to connect my dropbox account [removed] to my apple id [removed]. cant even restore purchases , need dropbox plus to use and share my files ASAP!
[personal information removed per the Community's Guidelines]
- Walter
Dropbox Staff
Hey Lotus 792927 - thanks for the additional information and the screenshots too.
I've just sent you an email to have a further look internally, so please have a look at your inbox and we'll take it from there.
- Lotus 792927Explorer | Level 4
emailed back
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