Forum Discussion

Lotus 792927's avatar
Lotus 792927
Explorer | Level 4
2 years ago

Dropbox subscription gone, even when apple still says that my subscription is active

Fix this asap!!

On my iPhone subscription in App Store active

But I don’t have any features from Dropbox plus on my account
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Lotus 792927, thanks for bringing this to our attention.

     

    Could you try these steps to restore your purchases on to your account?

     

    This will help me to assist further!

    • Lotus 792927's avatar
      Lotus 792927
      Explorer | Level 4
      This didn’t helped me, I got error 409, NSURLErrorDomain
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Lotus 792927's avatar
    Lotus 792927
    Explorer | Level 4
    Subscription active on App Store , not workin in Dropbox , both on my iphone and desktop, can’t restore purchases error 409
  • Lotus 792927's avatar
    Lotus 792927
    Explorer | Level 4

    dropbox plus not working, even tho its active in my app store, need to connect my dropbox account [removed] to my apple id [removed]. cant even restore purchases , need dropbox plus to use and share my files ASAP!

     

    [personal information removed per the Community's Guidelines]

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hey Lotus 792927 - thanks for the additional information and the screenshots too.

       

      I've just sent you an email to have a further look internally, so please have a look at your inbox and we'll take it from there. 

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