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Forum Discussion

elisap's avatar
elisap
New member | Level 1
2 months ago

Dropbox tried to charge me twice, but I've already cancelled my trial.

My card has had an attempted charge twice now by dropbox. I have ended my free trial and so I don't know why this is happening. How do I make it stop? Or delete my card? Please help me dropbox.
Billing
Payments
blakeamina's avatar
blakeamina
New member | Level 1
2 months ago

Verify Your Subscription Status: To make sure the trial was terminated and that there are no active subscriptions left, log into your Dropbox account and verify your subscription status.

Examine Payment History: To confirm any costs, check your Dropbox account's payment history. This will assist you in identifying any errors or duplicate charges.

Get in touch with Dropbox Support: Speak with Dropbox support to clarify the circumstances. To help them look into and fix the problem, give them any pertinent information (such as your account details and transaction history).

Watch Your Bank Statement: Make sure that any erroneous charges are corrected by keeping a watch on your credit card or bank statements.

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