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Dropbox Unlinked My Accounts Suddenly
Hi there!
I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account.
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The only way to link them now, I'm afraid, is for one to be on a paid Business plan (i.e. with multi user licences).
https://help.dropbox.com/teams-admins/team-member/free-teams-overview
I'm in this scenario too - I've seen the warnings coming so I knew it was happening at some stage but I couldn't understand still how it applies to me.
I have paid to have a business level of access for a few years, so I am already paying, but now even though I'm paying money to have that... I can't have the two areas I have developed over time, linked?
I've had dropbox for around 14 years so I'm finding this extremely frustrating!
Thanks for any further guidance anyone may be able to give.
Rich
Super User II
Super User II
KK2022 wrote:
I have paid to have a business level of access for a few years, so I am already paying, but now even though I'm paying money to have that... I can't have the two areas I have developed over time, linked?
If you're not on a Business plan (i.e. a plan meant for teams of three or more people) then no, you can no longer link accounts so they both sync to the same computer. While Plus, Professional and Family are all paid plans, they're not a Team plan, and only the paid Team plans (i.e. Business) are able to link accounts.
- Nancy
Dropbox Community Moderator
I also had them unlinked and want to transfer them together. My question though is a little different. For some reason, the dropbox they left on the computer was the little used teams account and my personal dropbox was taken off my computer. Very frustrating. Once I transfer the files to my personal box, should I uninstall and reinstall the dropbox app to get the personal account on the computer? Any other ideas?
- Mark
Hi as444
If the one on your computer is the little used one I suggest logging out of Dropbox on your machine, moving all the files to your desktop and deleting the 'Dropbox' folder. Reinstall Dropbox from www.dropbox.com/downloading and log in to the OTHER account. That will download everything from that one for you. Then, just add any files from the desktop back to the folder 🙂
I can't find my "business' folder anywhere after it was unlinked from my personal folder today.
How can I find it again so I can move it? I already pay a monthly fee. Thanks.
I just found the folder in my c drive on the computer. I was saving a file and picked a folder from last week. Helped me find the missing info.
Hi Nancy
I upgraded to a business account but still cannot link my 2 original accounts.
Also I did what you suggested, creating a shared folder but I could not transfer folders that were already shared folders. Is there a way of 'unsharing' those original folders so they can be moved into a shared folder?
I feel like I just upgraded for nothing. Plus I had already just paid my year's subscription.
I wish there was someone to talk to for help.
