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Dropbox Unlinked My Accounts Suddenly
Hi there!
I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account.
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The only way to link them now, I'm afraid, is for one to be on a paid Business plan (i.e. with multi user licences).
https://help.dropbox.com/teams-admins/team-member/free-teams-overview
Rich
Super User II
Super User II
KK2022 wrote:
I have paid to have a business level of access for a few years, so I am already paying, but now even though I'm paying money to have that... I can't have the two areas I have developed over time, linked?
If you're not on a Business plan (i.e. a plan meant for teams of three or more people) then no, you can no longer link accounts so they both sync to the same computer. While Plus, Professional and Family are all paid plans, they're not a Team plan, and only the paid Team plans (i.e. Business) are able to link accounts.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorI also had them unlinked and want to transfer them together. My question though is a little different. For some reason, the dropbox they left on the computer was the little used teams account and my personal dropbox was taken off my computer. Very frustrating. Once I transfer the files to my personal box, should I uninstall and reinstall the dropbox app to get the personal account on the computer? Any other ideas?
- Mark
Hi as444
If the one on your computer is the little used one I suggest logging out of Dropbox on your machine, moving all the files to your desktop and deleting the 'Dropbox' folder. Reinstall Dropbox from www.dropbox.com/downloading and log in to the OTHER account. That will download everything from that one for you. Then, just add any files from the desktop back to the folder 🙂
Hi,
I have a combination of several problems mentioned in this thread. I did not realize that the business account I was paying for was connected to the least used dropbox account in my desktop. I had two accounts, a business one and a personal one and they were linked, so altogether I had 2TB. What is confusing is that when I log into my personal one online, it keeps showing I have 2TB while I am invited to upgrade to get Dropbox Plus.
Anyway, over the years I continued using my personal one, which was linked to the teams business one, therefore both were linked in my computer, and gave me 2T. At the moment, the little-used one was left on my desktop while the other personal one has disappeared! My question is how I can transfer all the files from the personal one to the business one (i.e. the one I am paying for which gives 2 TB)? 1) If I manage to do this, will this mean all my current shared folders in the personal one will stop syncing with those of colleagues? We've kept these for so many years so I would like to reactivate them even if I transition all of them to the business account.
Please help, I have been a multi-year user and have paid my subscriptions. For some reason, the subscription i had been paying was associated with the account I used the least and I had not realised because my two accounts were linked and the benefits are carried over. I risk having to leave Dropbox altogether if this is not resolved as the system that works for me is no longer in place.
Thank you!
Natalia.
- Megan
Hi kukuj, I'd be happy to answer this one for you!
Can you access your plan page right here, and let me know what is the name of the plan you see there?
Now, you can either access what used to be your Business plan and upgrade the account, or you can move files from one account to the other by following these steps.
If you have any questions, let me know!
I can't find my "business' folder anywhere after it was unlinked from my personal folder today.
How can I find it again so I can move it? I already pay a monthly fee. Thanks.
I just found the folder in my c drive on the computer. I was saving a file and picked a folder from last week. Helped me find the missing info.
Hi Nancy
I upgraded to a business account but still cannot link my 2 original accounts.
Also I did what you suggested, creating a shared folder but I could not transfer folders that were already shared folders. Is there a way of 'unsharing' those original folders so they can be moved into a shared folder?
I feel like I just upgraded for nothing. Plus I had already just paid my year's subscription.
I wish there was someone to talk to for help.
