Dropbox Unlinked My Accounts Suddenly

I also have the same problem. I was also a loyal Dropbox user since the beginning. I find it pathetic how they make such incongruous decisions. Paying almost 700€ more per year for such a basic feature as being able to link a personal account and a pro account seems to me totally unjustified. While I paid my annual Professional subscription for the year... It's a shame! The support did nothing. I am stuck with a trial period in Business, unable to recover my files because I am subject to a redirection loop. I'm waiting for a response from support to cancel the trial period, it's pretty nuts!

I decided to leave for Google. Much cheaper. And less headache. Dropbox is becoming a gas factory.

Like the users above, I'm very frustrated with this decision from dropbox. Thats me out, time to find an alternative and cancel the subscription.

I am cancelling my DB A/c. Such a simple action supported by claims for 'renewed focus' and creating insurmountable disruption with multiple users takes some doing. Like others, I have been utilising DB since it became active as a free user and paid for the last several years.  The account addition of a 'Team Account' enabled me to run 'two systems' on 'multiple hardware' i.e. one for working and the other for University with ample 2Tb between the two. 

Welcome to 2022 where DB takes a giant step backwards and claims 'refocus' but provides no visible evidence of such claims. The only 'focus' I can visually see is that DB requires the 'User' to pay for functionality. A bit like P&O Ferries sacking staff of 15, 20 and even 30 years to pay lower wages for the same service expectations.

My advice to anyone reading this is to look at buying a NAS. I have just ordered one where I can use multiple hardware and sync across all systems, implement my own 4096 bit encryption (far in excess of DB encryption protocol/handshake) and I can back up all my own computers and mobile devices and less chance of being subject to hacking data breaches as nobody else knows how, where your NAS is connected, especially when using a VPN!

DB - I pay £95.88 as a Plus User (2Tb) yet you now expect me to pay £198.86 as a Business User and one with multiple users or £191.76 running two Plus accounts, yet unlike having the 'Team Account' functionality (running both at the same time) that is no longer provided. I am no longer recommending DB and I have an extended family who is all cancelling their Plus Accounts... that's in excess of over a £1k a year or just sy of £2k/yr via business plan. Before anyone says about the 'family plan', some of us have to be DPA 2018 and ISO 27001 compliant for legal reasons. So, in essence... here's a phrase a pity the DB should really think on.. if it's not broke, don't fix it! 

There's no 'I' in teams - I am a single user that had an excellent workflow with Plus with a Team Account - Now i'm a Drexiter. Long live the private cloud (NAS).
*mic drop*

I have never had a free teams account, only a paid personal account with 2 TB space. Today I received an email form Dropbox telling me an account has been disbanded. But I can still see my personal account details and payment just went off again. 

I am afraid I am very confused. I do sometimes share some folders with other users on my personal Dropbox. Does that count for a teams account then?

lizettejonker it means that at some point you had linked two accounts together. You'd have not noticed it unless you actively logged in to both accounts via the website. 

If everything is working as is dont worry 🙂

Thanks, I have not lost anything off my Dropbox folder. I see the photos on my phone as well as the photos I download from my camera cards are all backed up on Dropbox. Does that happen automatically? Can I only get that photos when I log into Dropbox.com?

@ Lisette

No, Dropbox (DB) will not unshare any folders or files that you have shared.  The problem we are discussing is that we had two accounts which shared the storage from one plan (this was offered for years and originally was a business account, which was later downgraded to a personal pro account).  These two accounts were linked and on the desktop or app versions (like on my iPhone) I could see both accounts and view and work with my files and documents from each.  When they disbanded Teams, many of us thought that they were just getting rid the Teams folders which we did not use, which did happen, but they also unlinked our two accounts.  This has raised havoc for many of us who have had a personal Dropbox account and a business Dropbox account and enjoyed easy access to both.  DB has not offered a solution other than spending more than three times the money to have the same functionality. We can login and logout, but that does not work well.  Imagine choosing to have your Business files on your iPhone and then being at a Doctor's appointment trying to access your personal medical files or saving email attachments like flight reservations to your DB account not residing on your Desktop.  Dropbox has not offered any resolution to this and are just hoping that we pay more for the same functionality.  I am heading to OneDrive after 12 years of using Dropbox and I am upset that they are forcing this, since I do not like the "internet of everything" and using Microsoft for my storage needs since they like Apple iCloud (and Google Drive) try to take over all your documents and photos.  I am very willing to pay for the link to have the same same functionality, but Dropbox is not offering that.  When my subscription renews in July, I am out.