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Dropbox upgraded my plan
I absolutely, positively did NOT upgrade my plan, but DropBox says I did and charged my credit card way more than I am willing to pay. I tried everything I can think of to contact them and get the problem resolved, but cannot find a person to talk to.
I still have my files locally, but I cannot find them online.
Help!
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- Rich
Super User II
Steve L.49 wrote:
I absolutely, positively did NOT upgrade my plan, but DropBox says I did and charged my credit card ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot upgrade your account on its own. Dropbox also cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
