Forum Discussion

AZ20's avatar
AZ20
New member | Level 2
3 years ago
Solved

Error 500 while updating Dropbox Package

I am trying to update my package and it's giving me a Error 500 as soon as I Confirm change after package selection. I can see the link changing to shopper but the error screen comes up.  Really struggling with it and help needed. 

 

  • Hey AZ20, sorry to hear you're having issues with this.

     

    Can you please clear your browser's cache or try another browser and let us know if you still get this error?

     

    Also, what plan are you on at the moment?

     

    Keep us posted!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey AZ20, sorry to hear you're having issues with this.

     

    Can you please clear your browser's cache or try another browser and let us know if you still get this error?

     

    Also, what plan are you on at the moment?

     

    Keep us posted!

    • AZ20's avatar
      AZ20
      New member | Level 2

      Yes I tried from another device and it worked. 

       

      Thank you so much.

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