Forum Discussion

zoed's avatar
zoed
New member | Level 2
9 months ago

Free trial is not applied to my account

Hi! Yesterday I started the dropbox plus free trial to transfer photos for a project however the free trial is not updating on my app. On the appstore it shows that I have started the free trial and when my plan will renew but the app is still showing that I am on a free plan and is not letting me upload more than 2MB of files.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    zoed wrote:

    On the appstore it shows that I have started the free trial and when my plan will renew but the app is still showing that I am on a free plan ...


    Have you tried to restore purchases from within the app?

    • zoed's avatar
      zoed
      New member | Level 2
      yes i have, that didn’t work
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi zoed, thanks for messaging the Community!

         

        Could you attach a screenshot showing the plan page on the website, and also a screenshot from the app itself showing your plan?

         

        This will help me to assist further!

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