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Moslaz's avatar
Moslaz
Explorer | Level 4
3 years ago
Solved

Free trial not working

When I tried to upgrade to Plus or Professional free trials, it said I'd already been subscribed, but I'm still on Basic. I remember subscribing back in May of 2022, but I canceled, and I'm not paying for it at all.
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  • Jay's avatar
    Jay
    3 years ago

    Thanks for the details, as this is the case, you'd need to contact Apple for a refund of the payment made via their system. 

     

    Afterwards, you can re-upgrade on the correct account by ensuring it's signed into the mobile app, or by upgrading directly on the Dropbox site while signed into the account in question.

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    lelpep wrote:

    I did that, no reply!

    How, and when?

     

    Did you receive a ticket number when you contacted them? If so, reply with it here. Also, Dropbox Support does not work weekends so you'll need to wait until business hours for them to respond.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the ticket number, lelpep.

     

    I just replied to you and am waiting for your response, so we can look further into this. 🙂

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