Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Free trial not working
When I tried to upgrade to Plus or Professional free trials, it said I'd already been subscribed, but I'm still on Basic. I remember subscribing back in May of 2022, but I canceled, and I'm not paying for it at all.
Thanks for the details, as this is the case, you'd need to contact Apple for a refund of the payment made via their system.
Afterwards, you can re-upgrade on the correct account by ensuring it's signed into the mobile app, or by upgrading directly on the Dropbox site while signed into the account in question.
24 Replies
Replies have been turned off for this discussion
I signed up for the 30 day free upgrade trial from Basic to Dropbox Plus but my account is still showing Basic.
- maher1982
Super User
Hello, Did you upgrade your account directly from the Dropbox website or via Google Play/iTunes? From my Dropbox account iTunes
- maher1982Can you double-check your iTunes account to ensure that the subscription has been properly activated? Look for any confirmation emails or receipts that indicate the upgrade was successful.
Yes, I received the email from Apple that the transaction had gone through, but my account on Dropbox is still showing Basic.
- Mark
Super User II
Have you made sure the account on the mobile device that you paid for is using the same email as the account you have on Dropbox?
Yes, same account.
- maher1982Can you open your Dropbox app, tap on 'Account' then on the gear icon and then on 'restore purchases' to see if that helps?
By using the "Restore Purchase" button, the Dropbox app will communicate with iTunes to verify your previous purchase and upgrade your account to Dropbox Plus if it hasn't done so automatically. If successful, your account should reflect the upgraded status. This is what happens
- maher1982Well, if other people in the community couldn't help you in this issue, I suggest you to contact the Dropbox support.
