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Virginia Salazar's avatar
Virginia Salazar
New member | Level 2
2 years ago

Getting charged on an old credit card while on the Basic plan

Hi I have a problem cause you're trying to charge U$S119 on an old credit card out of order. I use the basic version of Dropbox, don't want u to ask me for a payment.

cancellations
Payments

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Virginia Salazar - sorry to hear you're having issues with this.

     

    Since you have a billing query, I'd suggest getting in touch with our support team directly for further assistance. 

     

    To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant details.

     

    Once you do this and get a ticket from our system, you can share its number with us here so that we can look it up as well if needed. 

     

    I hope this gets sorted for you soon!

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