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Forum Discussion
Got charged after cancelling my subscription
Does anyone know howe to contact Dropbox for a refund after you've cancelled a subscription? I cleaned out my Dropbox storage weeks ago and cancelled my subscription online. Today, I just got billed for another year. Help!
- Mark
Super User II
You need to contact them at www.dropbox.com/support and send proof of the cancellation which you got via email.
I cancelled my Dropbox individual plan at least 7 days prior to renewal. Then I got charged for another year anyway. DOES ANYONE FROM DROPBOX MONITOR THIS FORUM? I have repeatedly sent emails to support because I'm NOT ALLOWED to talk to a real person.
- Megan
Dropbox Staff
Hey there, DennisRossow, sorry to hear about that!
I'd be more than happy to help. I've opened a ticket on my end for you, and I'll be happy to take it from there.
Thanks a bunch!
Thank you, Megan! Sorry I missed your ticket email. Please resend, thank you.
