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Haven't recieved email to confirm free trial cancellation
I recently signed up for the Dropbox Plus using the 1 month free trial. I decided that I wanted to cancel my subscription before the trial ended and so did this in advance. It says my cancellation was successful and my account is now a Dropbox basic account. However, I have not received the email from no-reply@dropbox.com to confirm the cancellation as mentioned in the Help Centre. My account still holds my card details although there is no mention of being billed and I cannot remove my details. I want to ensure I will not be charged on the date the trial was meant to end as I have canceled before the end date, but there is no support available to check this.
Does anyone know how I can remove my card details to ensure I will not be billed, or who I can contact to help confirm this? Any help would be much appreciated, thanks.
3 Replies
- Mark
Super User II
As long as the account at www.dropbox.com/plan shows 'Basic' you wont be charged 🙂
Thanks Mark, that's reassuring. However, it's a bit concerning that I can't remove my card details from my now basic account. Do you know how I can remove these? Thanks for the help.
- Mark
If I'm honest I'm not sure how to do so myself (or even if you can). Sorry
