Having issues when trying to upgrade. Getting an error that something went wrong.

Thanks for posting on the Community, Madjock26!

 

Are you receiving the same error on multiple web browsers?

 

If yes, feel free to send me a screenshot of it. 

 

I'd like to have a look.

I have one laptop on Chrome, another on Bing and my phone on Safari. I get the same error message on them all

stated.

Screenshot (59).png

Hi Madjock26, sorry to jump in here! 

 

Keep in mind that your screenshot wasn't attached. Can you try again, by clicking the camera-like icon and then trying to attach your file? 

 

Did you use a plan in the past, or at the moment? What do you see when visiting your account's plan page? 

Hey mrsriddell, sorry to hear you're having issues with this.

 

May I ask if you've tried an alternative payment method to upgrade your account? 

 

Also, have you tried to upgrade using a different browser or a private browsing window?

 

Let me know more!

It isn’t even letting me get that far on the process to choose a different payment.

Hey mrsriddell, have you tried a different browser too, as suggested above? 

 

Did you use a plan before that, by any chance?