We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

matteo6's avatar
matteo6
New member | Level 2
2 years ago

Help me cancel my monthly subscription

Good morning everyone,

 

I would like to ask someone to help me cancel my monthly subscription.

Currently my application is not working.

 

I ask you to contact me also in private?

 

Sincerely,

 

[personal information removed per the Community's Guidelines]

cancellations

1 Reply

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey matteo6 - thanks for posting on our Community and happy Monday!

     

    When you say your application is not working, could you elaborate a bit please? 

     

    Also, could you please let me know if you upgraded through the website directly in the first place or if it was through the app store on a mobile device perhaps?

     

    Have you tried reaching out to our support team directly  through this page by the way?

     

    Keep us posted!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!