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menso's avatar
menso
New member | Level 2
12 months ago

How can I cancel a subscription that's connected to an unknown Dropbox account?

I have a subsription that I pay for every month. But I dont use that anymore. It is under a email adress and account I dont use anymore.. So I want to cancel the subscription, but not sure how to do it. I cant figure out which account I have used, the one where money is being taken from my account every month.

 

Thanks

Billing
cancellations
downgrade
Payments

2 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    12 months ago
    menso wrote:

    So I want to cancel the subscription, but not sure how to do it. I cant figure out which account I have used, the one where money is being taken from my account every month.

    You can use the credit card charge lookup tool to identify the account that you're paying for.

  • andgri's avatar
    andgri
    New member | Level 2
    12 months ago

    But how  will that help if he can't access those emails in order to log in and cancel?

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