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ssr13's avatar
ssr13
New member | Level 1
3 months ago

How can I cancel and get a refund for a Dropbox plan?

I need help with canceling a subscription I was unaware I was being charged for each month. I have never used the dropbox service and would like help in the cancellation and possible refund of dropbo...
cancellations
Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago

Dropbox cannot charge you if you didnt give it your card details- or if it is, somebody has cloned your card and so you need to speak to your card company for help.

You need to log on to the account you upgraded to cancel. Use the lookup tool to work out which card it is: https://help.dropbox.com/billing/find-credit-card-charge 

Then log on to that account and cancel it via www.dropbox.com/account 

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