We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Refundmenow's avatar
Refundmenow
New member | Level 2
2 years ago

How can I cancel and get a refund?

I've been unsuccessful in accessing this account as it was erroneously set up along with this subscription. NOW I'VE BEEN CHARGED TWICE FOR A SERVICE I NEVER USED! Promptly, cancel this subscription and close this account and REFUND MY MONEY, ANY CHARGES TO MY CARD!!!

cancellations
Refunds

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Refundmenow wrote:
    Promptly, cancel this subscription and close this account and REFUND MY MONEY, ANY CHARGES TO MY CARD!!!

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!